Customer Service

We are here to help with anything you need. For all questions, order updates, and general inquiries, please email our customer service team at jesse@straughterco.com.

How to reach us

Email: jesse@straughterco.com

We do our best to reply to every message within 1 to 2 business days.

Shipping

Please allow 7-14 business days for your order to be processed and shipped. You will receive a tracking link by email as soon as your order is on its way.

Order questions

Need to check on an order, update your shipping address, or make a change? Email us at jesse@straughterco.com with your order number and we will take care of it.

Returns and exchanges

All sales are final. We are not able to offer returns, exchanges, or refunds. If your order arrives damaged or you received the wrong item, email us at jesse@straughterco.com within 7 days of delivery and we will make it right.

Left something in your cart?

If you started checkout but did not finish, keep an eye on your inbox. We will send you a friendly reminder of the items you left behind so you can pick up right where you left off.